VIPdesk coordinates the delivery of personal and convenience services to help busy people get things done. We accomplish this through our proprietary software applications and virtual personal service delivery platform. To add to our existing team of 75 concierges today, we are seeking several more high-energy professionals to join our team!
The home-based Remote Concierge position is the focal point of VIPdesk’s concierge platform. Successful candidates will serve as concierge experts by assisting and responding to customer requests for information via phone and email. The Concierge will obtain the necessary information through a variety of resources (internet, team member or their own personal experience, etc.) and communicate responses to our client’s customers in a prompt and concise manner.
At this time we are looking for full-time or part-time candidates. VIPdesk operates 24/7/365. Full-time Concierges will be required to work 40 hours weekly, currently broken into 8.5-hour shifts. Part-time Concierges will be required to work a minimum of 16 hours per week, currently broken into shifts between 3 and 8.5 hours in length, not to exceed 34 hours weekly. Weekend and holiday work is required. Fluency in English is required. Fluency in one of the following languages is a plus: French, German, Spanish or Italian.
We are currently seeking candidates with the following availability:
- Full-time: Monday-Sunday, 12 p.m. to 12 a.m. ET
- Part-time: Monday-Sunday, 4:00 p.m. to 12 a.m. ET
Please note, this does not mean that you will be working 12 hours per day, we just ask that all Concierges be available 12 hours per day so we have some flexibility to adjust your schedule to best service our customers.
VIPdesk is currently hiring concierges in the following states; therefore we will only give serious consideration to candidates in the following states: Arizona, California, Florida, Georgia, Illinois, Kansas, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Texas, & Virginia.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provide concierge services to our client’s customers.
- Handle customer requests from home office via phone and email.
- Research and fulfill requests including restaurant and hotel reservations and recommendations, auto rental, gift recommendations, golf tee times, travel and destination information, or assistance with everyday tasks such as ticket purchases, or finding a quality house cleaning service.
- Apply high quality customer service guidelines when fulfilling customer requests.
- Provide local expertise for area activities, events, restaurants, hotels, etc.
- Conduct and fulfill requests as needed, which may include providing immediate information, referring local service partners, or working off line to conduct research related to the customer’s request.
- Communicate response to user in a clear, timely and concise manner via phone and email.
- Participate in ongoing training programs.
- May serve as backup to other client programs when needed.
Required Skills:
- 2+ years related customer service experience.
- Hospitality and Service orientation a must, direct experience is highly desirable.
- Some college required. Degree preferred.
- Internet savvy – ability to obtain information quickly utilizing online resources and search engines.
- Computer literacy required - able to successfully navigate and maneuver across multiple applications simultaneously including our CRM application, AOL Instant Messenger, Internet Explorer, MS Word, Excel and Outlook. Able to learn quickly in a technical environment.
- Able to type at least 35 wpm.
- Highly resourceful, strong investigative nature and knowledge of various market offerings.
- Outstanding customer satisfaction and follow through skills; understanding the highest levels of customer service.
- Polite, friendly and knowledgeable phone demeanor.
- Detail oriented, ability to multitask, strong sense of urgency and commitment to excellence.
- Capable of applying experience, training and learned skills when fulfilling standard requests according to specified company standards, policies and procedures as well as any client specializations.
- Ability to work under minimal supervision.
- Ability to work weekend and holiday hours.
- Excellent English verbal and written communication skills.
- Ability to fluently read, write, comprehend and speak French, German, Italian or Spanish is preferred.
- Highly adaptable, self-motivated and self-disciplined.
- Able to successfully pass a credit, criminal and employment reference security check.
- Able to provide a work at home environment that is ergonomically sound, conducive to taking customer calls, quiet and free from distraction.
- Remote Concierge will be required to supply a computer and telephone that meets the minimum hardware requirements as outlined on our web site.
VIdesk requests that you apply for this position via our web site, www.vipdesk.com. Resumes submitted by e-mail, mail, or fax will NOT be considered
VIPdesk is proud to be an equal opportunity employer, M/F/D/V.
Keywords: event planning, travel, travel consultant, travel agent, travel advisor, tour operator, tour specialist, leisure, guest services, guest services representative, leisure agent, concierge, bilingual, reservations, meeting planner, meeting planning, customer service, hospitality, recreation, reservations coordinator, loyalty, Arizona, AZ, California, CA, Georgia, GA, Oregon, OR, Texas, TX, Kansas, KS, Illinois, IL, Florida, FL, North Carolina, NC, Virginia, VA, Maryland, MD, Pennsylvania, PA, New Jersey, NJ, New York, NY, Massachusetts, MA, French, Spanish, German, Italian
Compensation: Ability to make $12-14/hr
Need an hourly job? Search over 100,000 part-time and full-time hourly positions on Snagajob.com. 